faq's

About the Coats

Where are AZRA coats made?
Our coats are crafted in Afghanistan by skilled artisans using traditional techniques. Each piece reflects generations of craftsmanship and cultural heritage.

Are the coats handmade?
Yes. Every coat is carefully handcrafted, which means slight variations may occur. These details are part of what makes each AZRA piece unique.

What materials are used in the coats?
AZRA coats are made using high quality suede and carefully selected linings designed for warmth, durability, and comfort. Each material is chosen to honor traditional Afghan outerwear while creating a timeless modern piece.

Are the coats limited?
Yes. AZRA coats are produced in small quantities to preserve craftsmanship and quality.

Shipping

How long does shipping take?
Orders are processed within 2–5 business days.

Estimated delivery times:

• United States: 3–7 business days

• International: 14–21 business days

You will receive a tracking number once your order ships.

Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties, import taxes, or other fees depending on your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Returns

What is your return policy?
Returns are accepted within 14 days of delivery if the item is unworn and in its original condition. Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Due to the complexity of customs and international shipping, international orders may not be eligible for returns. Please contact us if you have any questions before purchasing.

Care

How should I care for my coat?
Suede and shearling coats should be professionally cleaned when necessary. Avoid direct heat and store your coat in a cool, dry place.